Return & Refund

We process all returns promptly upon receipt.
In order to enable quick processing, please fill out the PDF return slip linked here completely and enclose it with the return.
You can easily fill out and print out the PDF return slip on your computer, tablet or other suitable device.
Your return must be protected against damage by suitable shipping material. Please use a separate packaging box, e.g. the shipping box in which you received the delivery.


Process of the return

Step 1: Completely fill out the return slip. Please pay particular attention to the correct order number. Only with this information can we assign your return to you without any doubt.

Step 2: Pack the items securely and enclose the completed return form in the package.

Step 3: Return the package to the following address:

Cherry E-Commerce GmbH
c/o dataform dialog services GmbH
11 Feuchtwangerstrasse
90574 Rosstal-Buchschwabach

Step 4: The return will be checked after receipt of the goods and the goods will either be exchanged or the purchase price will be refunded as a credit note. The credit will be based on the original payment method.